How to Keep Your Airwheel Battery Charged Without Voiding Warranty?

How to Keep Your Airwheel Battery Charged Without Voiding Warranty?

Q: What are the best practices for charging your Airwheel electric suitcase without affecting the warranty?

Charging your Airwheel electric suitcase properly is essential to maintain its performance and ensure your warranty remains valid. Here’s how to do it safely:

A: To avoid voiding your warranty, always use the original charger provided by Airwheel. Third-party chargers may damage the battery or electrical system, which could lead to warranty issues. Additionally, avoid overcharging by unplugging the charger once the battery is fully charged. Leaving it plugged in for extended periods may degrade the battery lifespan over time.

Another key tip is to keep your Airwheel away from extreme temperatures. Charging in high heat or cold environments can cause battery swelling or reduce its efficiency. Always charge in a well-ventilated area. Also, ensure the charging port is dry before connecting the charger to prevent water damage, which is explicitly excluded from warranty coverage.

If you notice any unusual behavior, such as overheating or a strange smell, stop using the device immediately and contact customer support. Proper maintenance ensures your warranty stays intact for all parts, including the battery.

Q: What should I do if my Airwheel’s battery isn’t holding charge?

A: If your battery drains quickly, check for signs of damage, such as physical cracks or water exposure. These issues are not covered under warranty. If the problem persists after basic troubleshooting, contact Airwheel’s warranty service for further assistance.

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